RETURNS POLICY

All items supplied or repaired by us are fully tested and carefully packed before shipping, including the use of anti-static bags/wrapping where applicable. If we receive no communication from you, within 7 days of delivery, regarding any problems with the items, you are deemed to have received the items in full working order and with no problems.

If you wish to return an item for any reason this should be reported to us within 7 days of delivery. You then have a further 7 days to return the item, with all packaging and documentation, for assessment/inspection.

We will only authorise the return of an item in the following cases:

FAULTY WHEN RECEIVED

We offer a full 3 Months return to base warranty on all reconditioned, service exchange and new parts. So if you have any problems within 3 months from the date of delivery then please contact our Sales Team who will be happy to help and explain what you need to do next.

Please see our warranty page for full terms and conditions.

DAMAGED IN TRANSIT

If items are damaged in transit this should be reported to us within 7 days so we can provide you with a replacement unit. If there is no availability for a replacement, the price of the items, as paid, will be refunded through the payment method used when the items were purchased. Carriage costs will also be refunded if the damage was due to our packing and/or our carrier.

The Customer should not return any damaged items until they are instructed to do so by MRO2Day as they may be subject to inspection from the courier company. If you suspect your order has been damaged in transit, MRO2Day will require photos of this damage to use as evidence in any claims.

INCORRECT ITEM

If you receive items which do not match those ordered, you should contact us within 7 days to arrange collection and return.

Should you wish to return an item for any other reason than stated above we must be informed of the return and reason for return in writing within 7 days of receipt of the item. You then have a further 7 days to return the item in the original condition and packaging which will enable them to be immediately fit for re-sale. Returns of this nature will be subject to a 35% re-stocking fee with a minimum of 50,- EUR. Back-ordered items can not be returned.

All returned items will be received, checked and inspected by our Quality Department. Only after there inspection and approval a full refund will be transferred. Reason for not accepting claims may be that items are retunred in different condition as they were shipeed. Items which were shipped originally sealed, wrongly purchased and afterwards seal broke will not be accepted as new and sealed items. In case of items being shipped with original packing and afterwards are returned without, will not be accepted. If items are received damaged, the QM will not approve a return.  

This returns policy excludes software and specially manufactured products