WARRANTY

We offer a full 3 Months return to base warranty on all reconditioned, service exchange and new parts. So if you have any problems within  3months from the date of delivery then please contact our Sales Team who will be happy to help and explain what you need to do next.

Should any product supplied by MRO2Day fail within the first 14 days we will replace your item with an equivalent part. If no equivalent part can be found, then we will refund the amount you originally paid including any carriage charges.

If a problem occurs after the initial 14 days our standard warranty terms apply.

REPAIR, REPLACE, REFUND

In the first instance we will always try to repair your existing part in one of the repair centres of our repair partners. If a repair is not possible or will take too long, then we would replace your item with an equivalent part. If no equivalent part can be found, then we will refund the amount you originally paid including any carriage charges.

RECONDITIONED, SERVICE EXCHANGE & NEW PRODUCTS

Unless stated otherwise all products supplied by us are guaranteed to be in working condition and are covered by our 3-month return to base warranty. All warranties are issued by us, not the manufacturer, and will be honoured by us. If the item fails within 3 months from the date of delivery, please return it for a free repair or replacement.

Our liability shall be limited to the repair or replacement, at our choice, of any such defective product free of charge to our customer. If we decide that the product cannot be repaired or replaced, we will refund an amount equal to the sum you originally paid.

In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us. We shall not be liable for any consequential or indirect damages or loss of profits.

REPAIRS

Unless stated otherwise all products repaired by us are guaranteed to be free from defect in workmanship and materials and are covered by our 3-month return to base warranty (subject to normal storage, handling and installation conditions). If the item fails within 3 months from the date of delivery, please contact our Sales Team to return it for a free replacement or repair.

Our liability shall be limited to the repair or replacement, at our choice, of any such defective product free of charge to our customer. If we decide that the product cannot be repaired or replaced, we will credit your account in an amount equal to the sum you originally paid.

In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us. We shall not be liable for any consequential or indirect damages or loss of profits.

All faulty units will be inspected and tested upon their return. If found not to be faulty, or if the fault was diagnosed to be caused after MRO2Day had delivered them, testing fees and penalty charges may be incurred. These will be at the discretion of MRO2Day.

GUARANTEE VOID

The tampering, unauthorized removal, failure unfollow of the user instructions, the use of a different voltage from that prescribed, the fitting of non-genuine parts or do not comply with the technical specifications, failures for improper use of the device, the repair attempt by unqualified personnel, the damage caused by natural disasters and not (lightning, fire, flooding, vandalism, etc.), will void warranty.

The warranty conditions will apply only to the product, object of malfunction, accompanied by the authorisation to return.